18 Feb 2021 / Sales Tips
Customers keep your dealership in business, so it's vital you give them the best customer experience to encourage them to refer your business, and to encourage them to return for future purchases. In this blog we cover ways you can deliver an exceptional customer experience.
31 Jan 2021
In this webinar, the NZTA will discuss how vehicle safety plays an essential role in improving the safety ratings of our fleet, and the importance of educating car buyers on vehicle safety ratings and how these influence the outcome of an accident.
22 Jan 2021 / Reputation
Who's saying what about your dealership is one thing, but how you reply can play a massive role in the public (your future customers) perception of your business. In this blog we discuss how you can be alerted whenever your dealership is mentioned online.
10 Dec 2020 / Business Tips
As “reflection” kicks in and you start feeling various emotions about what you have achieved during 2020, or you’ll feel disappointed and bewildered as to why this time has come again and you achieved nothing you wanted to over the past 12 months. In this blog we discuss three proactive approaches you can implement taking on the new year.
20 Nov 2020 / Reputation
Improving the experience you have to offer to your customers could provide those extra five or ten vehicle sales you’ve been chasing each month. But how can you work out what you need to improve on? Getting feedback from customers as to how they found their experience at your dealership is how.
27 Oct 2020 / Sales Tips
In this blog we provide you with a roadmap on how to create the perfect vehicle description. You can download this and use it as a checklist when creating your vehicle descriptions.
09 Oct 2020 / Sales Tips
In this blog we dive deeper into maximising opportunities from each customer through the likes of finance, insurance and add-ons. Find out more.
07 Sep 2020 / Sales Tips
Would you spend 50 cents on a customer that has purchased from you before to increase your chances of selling to them this month or next month? On average, people change their vehicles every three years. This creates a very real opportunity for dealers if they take advantage of it and position themselves to maximise their existing customers in an effort to generate repeat business.
26 Aug 2020 / Business Tips
Before pouring more money into attracting more customers, you need to work out your enquiry-to-sales conversion rate. Once you understand this, you can work towards increasing your conversion rate. Then, when you do boost your advertising, your precious advertising dollar goes a lot further.
13 Aug 2020 / Business Tips
Do you find yourself constantly reviewing processes and working out how to be more efficient with your time? Through the likes of time batching, outsourcing and automation you can free yourself up considerably. Find out what these mean and how you can implement these into your dealership.
13 Aug 2020 / COVID-19
In this COVID-19 special Autotalk hosted a panel of industry leaders discussing the current situation, what dealers can be doing, and their predictions for what we can expect to see.
28 Jul 2020 / Sales Tips
Making it an easy and enjoyable process for out-of-town buyers to do business with you is a crucial part of your business. In this blog we cover the areas where you need to communicate that your services are open to out-of-town buyers and how to deal with them pre and post-sale.
